Useful Links
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Useful Telephone Numbers and Links:

RETIREMENT BENEFITS for all former Employees:

»»»» Retirement Benefits For Syntex/Roche Retirees with monthly benefits <$1,000 & who started receiving their benefits on or before June 1, 2017:
AMERICAN GENERAL LIFE COMPANIES
Pension Administration Department
P.O. Box 1834, Wilmington, DE 19899-1834
Phone: 1-800-842-3068, Customer Hours: 8:00 AM to 5:00 PM (ET)
Email: PensionsAdmin@AmericanGeneral.com
Website: www.aglpensions.com.

»»»» Retirement Benefits For All Other Syntex/Roche Retirees:
ALIGHT SOLUTIONS
As of September 1, 2020 Alight Solutions is the new pension and post-employment healthcare administrator for the Consolidated Roche Retirement Plan.
*→ Alight Solutions is your primary contact for information regarding pension, post-employment current healthcare benefit coverage, monthly premiums, and for change of address, reporting a lost check, direct deposit problems, starting or changes to direct deposit, changes to income tax withholding amounts, etc.

Alight Service Center
P.O. Box 661096 Dallas, TX 75266-1096
Phone: 1-833-882-3585, Hours: 8:00 am to 8:00 pm ET, Monday thru Friday. International: 669-210-8658.
Website: digital.alight.com/roche.

The UPoint Mobile HR app can be downloaded to your smartphone or tablet from the Apple or Google store.

»»»» Pension Benefits for SYVA retirees
CELANESE PENSION PLAN ADMINISTRATOR
Dept. Celanese
P.O. Box 981909 El Paso, TX 79998
Telephone: 800-331-2363, Hours: 8 AM to 5 PM M-F (CT)
Website: eepoint.wtwco.us/ess/celanese.

MEDICAL PLANS for Retirees:

»»»» HORIZON BLUE CROSS BLUE SHIELD (Indemnity and PPO), Select PPO, Health Choice PPO
Group # 75036. Customer Service: 1-888-739-8656. Website: www.horizonblue.com/roche.
Horizon Blue Cross Blue Shield of New Jersey
3 Penn Plaza Newark, NJ 07105

»»»» KAISER PERMANENTE HMO and Rx PLANS
Website: www.kp.org. Use the dropdown menu to choose your region within the USA.

Kaiser has health plans for employees and for Medicare recipients. In California, Hawaii, and Washington, Kaiser Permanente is an HMO plan with a Medicare contract. In Colorado, Oregon, Southwest Washington, Georgia, Maryland, Virginia and the District of Columbia, Kaiser Permanente is an HMO and HMO-POS plan with a Medicare contract.
You must reside in the Kaiser Permanente Medicare health plan service area in which you enroll.

Northern California Group #35200: Attn: California Claims; P.O. Box 12923 Oakland, CA 94604-2923; Tel: 1-800-464-4000 Fax 1-866-899-6021
Southern California Group #20512: Attn: Claims Administration; P.O. Box 7004 Downey, CA 90242-7004; Tel: 1-800-464-4000 Fax: Not available, must be mailed.
Oregon and SW Washington Kaiser Permanente: Mail: Kaiser Foundation Health Plan of the Northwest 500 NE Multnomah St., Suite 100 Portland, OR 97232; Tel: Portland: 503-813-2000. All other areas: 1-800-813-2000. Hours:8 a.m. to 6 p.m
Washington Kaiser Permanente: Mail: Kaiser Foundation Health Plan of Washington 1300 SW 27th Street, Renton, WA 98057; Tel: 1-888-767-4670. Hours:8 a.m. to 5 p.m

DENTAL Plan For Retirees:
Delta Dental PPO Administered by Delta Dental of California. Group #00376. Phone: 1-888-335-8227. Website: www1.deltadentalins.com/group-sites/roche.html.
Claims and other correspondence to:
Delta Dental of California
P.O. Box 997330
Sacramento, CA 95899-7330.

PRESCRIPTION Plan for United Healthcare Medical Plan members:
OPTUMRx Group # 751992. Phone: 1-844-579-7782 Customer Service: 1-888-264-0749.
OptumRx website: www.optumrx.com or United Healthcare website: www.myuhc.com.

*Some participants in the Roche/Syntex Health Insurance Plans may have Roche/Genentech drug availability. View the link Roche Drug Benefit for a listing and more information.

»» Note: The Kaiser Permanente Prescription Plan is combined in the KAISER PERMANENTE HMO and Rx PLAN.

VISION SERVICES Plan
»» Vision/eye care coverage is not available from Roche.

»» Vision/eye care coverage is available with the Kaiser plan.

Reference Information

MEDICARE HOTLINE Phone: 1-800-MEDICARE (1-800-633-4227). Website: www.medicare.gov.
For general Medicare info. The website provides an official program profile, plan details, publications, and contacts. It also features FAQs, nursing home comparisons, and Spanish translation.

KAISER PERMANENTE General information Website: www.kaiserpermanente.org.
Learn about this not-for-profit health maintenance organization, its locations and its health-care plans. Includes a health information database.

ROCHE Corporate Website: www.roche.com.

STANFORD FEDERAL CREDIT UNION Phone: 650-723-2509 or 1-888-723-7328. Website: www.sfcu.org.

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Useful Telephone Numbers and Links:

Useful Links
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